Frequently Asked Questions

Levena FAQs

At Levena, we aim to make your shopping experience seamless and enjoyable. Below, you’ll find answers to some commonly asked questions.

1. What Payment Methods Are Accepted?

We offer secure and convenient payment options:

  • Credit & Debit Cards: Visa, Mastercard, American Express, Diners Club, Discover
  • Digital Wallets: Apple Pay, Google Pay, Shop Pay

2. What Is Levena’s Return Policy?

We offer a 30-day return policy. To be eligible:

  • Items must be in their original, unused condition.
  • Items should include all original packaging.

To start a return, contact us at support@levena.shop.

3. How Long Will It Take to Receive My Order?

  • Handling Time: 1 to 3 business days (Monday to Friday)
  • Transit Time: 8 to 11 business days (Monday to Friday)
  • Estimated Delivery Time: 9 to 14 business days (Monday to Friday)
  • Order Cut-Off Time: 4:00pm (EST), Monday to Friday

4. Can I Exchange an Item?

Want to exchange an item? The best way is to:

  1. Return your original item following the return process.
  2. Place a new order for the correct item.

This ensures you get your replacement faster.
Contact us at support@levena.shop to begin an exchange.

5. How Can I Track My Order?

Visit our Track Your Order page.

6. What Should I Do if My Package Is Lost or Delayed?

Contact us at support@levena.shop for assistance.

7. How Do I Contact Customer Support?

Address: 1533 Rose Arbor Ln, Simi Valley, CA 93065, United States
Phone: (302) 574-6255
Email: support@levena.shop
Business Hours: Monday to Friday, 9:00am to 6:00pm (EST)

8. How Much Is Shipping?

  • United States and Canada: $5.99, free on orders over $99
  • Mexico: $3.99, free on orders over $99
  • Spain and Eurozone: €5.95, free on orders over €99
  • United Arab Emirates: AED 21.99, free on orders over AED 330
  • All other destinations we ship to: $6.99, free on orders over $99

9. Where Is Levena Located?

1533 Rose Arbor Ln, Simi Valley, CA 93065, United States

10. How Can I Provide Feedback or Suggestions?

We love hearing from you. If you have any suggestions or feedback, please email us at support@levena.shop. Your insights help us improve and enhance your shopping experience.

11. Contact Us

If you need further assistance, reach out to our customer support team:

Address: 1533 Rose Arbor Ln, Simi Valley, CA 93065, United States
Phone: (302) 574-6255
Email: support@levena.shop
Business Hours: Monday to Friday, 9:00am to 6:00pm (EST)

Thank you for choosing Levena. We appreciate your trust and support.